Your #1 Choice for Local & National Multihousing Evaluations.
Our National Company offers professional secret shopping (mystery shopping) for management companies and apartment owners. We are an exceptional company who is proud of our client satisfaction. We are also a committed member of the AMA (Arizona Multihousing Association).
Our professionally trained shoppers are sent out portraying as though they are a typical prospective resident. The shopper evaluation contains information on:
- Contact leasing office
- Greeting
- Attitude of the agent
- Qualifying
- Determining needs/preferences
- Emphasizing benefits
- Emphasizing amenities
- Apartment features
- Economic value (Specials)
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- Customer Service
- Knowledge
- Creative "desire"
- Listening Skills
- Professionalism
- Offering the "visit"
- Offering directions
- Property appearance
- Closing the sale!!
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Our Goal: We know that employees can Make or Break your business. Most times you are only given one chance to obtain a prospective resident. This becomes our priority to our clients to enable you to achieve the highest level of customer service from your employees. |
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